* non-exhaustive list
The solution offered by MDTC is extremely intuitive and can provide a very targeted response to our client.The analyses are precise and it is a genuine animation tool for the network teams as well as for the teams at headquarters.
The MDTC platform has become an essential management tool for our store teams who need to know the level of satisfaction of our customers on a daily basis.
Our goal: to listen to our customers and mobilize in order to better satisfy them and thus retain their loyalty through the high quality of our service.
Easy to use, the MDTC solution allows teams to get a real understanding of the customers' impressions, in real time. This is a major step forward in monitoring our quality of service.
The platform set up by MDTC in the context of store and web satisfaction has put the customer right at the heart of the business. Easy access tools and effective listening that allows you to rapidly adjust the platform and relevant advice to anticipate changes:
these are the keys to the success of our partnership over several years. We will soon be implementing a new questionnaire to measure and thus improve our after-sales service.
The MDTC tool is easy to access and highlights the criteria to focus on in order to improve the customer experience. The MDTC team is both competent and particularly responsive.